IEMS PRIVACY STATEMENT
This notice describes how information about you may be collected, used, and
disclosed by IEMS and how you may access that information. Everyone working
within IEMS is required to follow the terms of this notice.
IEMS is subject to the PEI Health Information Act and its
regulations. This legislation applies to all personal health
information that we collect, use or disclose or that is within our
custody or control. This includes information in oral or recorded form
pertaining to your health or health services provided to you, as well as
personal information such as your name, address, and Medicare number when it is
collected and retained by IEMS in connection with these activities.
Privacy of your personal information
Each time we collect, use or disclose your information, we do so for a
specific purpose in accordance with our mandate within the health-care system
and in compliance with Prince Edward Island privacy legislation. We will not
collect, use or disclose your information for purposes not reasonably connected
to those outlined in this notice without your express written consent.
We value your personal privacy. We are committed to managing it with the
greatest of care, in a manner that, to the best of our ability, is accurate,
secure and private. We have a number of policies and practices in place to
protect the privacy of your information. For example, information that you
provide when you receive services is maintained in a secured location and
access is restricted to specific individuals who need to know a certain
component of your information to perform their role.
How we collect information about you
We collect information that you give us when you receive services in order
to provide you with care and service and to process any payments for health-related
services. This information includes, for example, your name, address, and
Medicare number as well as facts about your health, health care history and the
care and treatment you have received.
By virtue of seeking care from us and reviewing this notice, we are
generally entitled to assume that you have consented to the collection, use and
disclosure of your personal health information.
If we determine that you are incapable of providing pertinent information
about yourself, such as when you are seriously ill, information may be
collected from others in order to provide you with health care in a timely
You have the right to withdraw or limit your consent to the use and sharing
of your personal health information, unless otherwise provided in the
legislation. Withdrawing consent protects your information from further use or
disclosure but may affect the provision of health care.
How we may use and disclose information about you
We may use and disclose your information for one or more of the following
1. Provision of health care and health-care services
IEMS uses the information that you provide to respond to your health care needs
based on the situation and to treat you appropriately. We also share your
information with other health-care providers to the extent necessary to provide
you with care. For example, if you use ambulance service, we may be required to
discuss your medical situation with other health care providers on route to the
hospital and we will provide the receiving hospital with a copy of the record
we create in the course of providing you with treatment and transport. If you
use the services of the Mobile Integrated Health (MIH), details of the
treatment(s) provided to you and your medical condition may be shared with
other health care providers that are in your circle of care to the extent
necessary to ensure you receive appropriate care and services..
2. Billing and payment (Ambulance Service Only)
We use information we collect from you when you use ambulance services to
present you with a bill for those services, to process payments, and to collect
any outstanding amounts. Following three late notices, outstanding invoices may
be sent to a third party collections agency for pursuit of payment. We may also
use information that you provide about your financial circumstances to
determine if you are eligible for specialized billing arrangements.
3. Planning, management, and quality assurance
We use information related to your care for administration, management,
quality assurance and decision-making purposes and to respond to or investigate
complaints. For example, we may use your information to evaluate our services,
including the performance of our staff in caring for you. This is necessary to
continually improve the quality and effectiveness of the healthcare services
that we provide. Information about our operations, which may include
identifiable information about your care, is also disclosed to the Prince
Edward Island Department of Health for health oversight activities including
audits, to ensure that our personnel meet pre-determined standards of care and
follow established policies and procedures.
4. Other purposes as required by law
IEMS may be required by law to disclose your information. For example, we
may release personal health information to coroners and medical examiners for
identifying a deceased person, determining cause of death, or carrying on their
duties as authorized by law. If you are an organ donor, we may release health
information to organizations that handle organ procurement or organ or tissue
We may also be required to release your information in response to a court
order, subpoena or other legal process and for law enforcement activities in
limited situations, such as when the information is needed to locate a suspect
or stop a crime.
How long we keep information about you
created during the provision of ambulance service are maintained in accordance
with the Regulation under the Ambulance
Requesting access to your records
You have the right to request to examine or receive a copy of the
information we maintain about you, subject to limited exceptions. You may also
ask us to correct your record if you believe it to be inaccurate. You may give
consent in writing for another individual, such as a relative or legal
representative to obtain access to your information. In certain circumstances,
it may be necessary for us to contact you to confirm the validity of your
request, or to confirm the intended scope. You may request access to, or
correction of your personal information by completing and submitting the
appropriate form, which may also be obtained from our Administration Office
located in Charlottetown.
How to contact us
If you have questions about this notice or if you have a concern about how
we have handled your information, please contact:
229 Sherwood Rd,
Phone: (902) 370-4017
If we have been unable to address your inquiry or concerns to your satisfaction,
you have the right to contact the Privacy Commissioner to voice your concerns
or to file a complaint.